★ Approach
We map the real workflow first, then build the system around it.
Systems fail when they automate the process on paper instead of the one people actually follow. So before we design anything, we learn how the work really happens, including the unofficial workarounds.
Software makes a process faster. It doesn’t make it right.
Put software on a broken process and you get the same problems, faster and harder to see. Get the process right first and the system has something solid to run on.
“Automation applied to an inefficient operation will magnify the inefficiency.”Bill Gates
Discover, design, build, run. Every step leaves you with something real.
- 01
Discover
We sit with the people doing the work and map the real workflow, including the unofficial one, before deciding what the system must do.
You get
- Map of the workflow as it actually runs
- The problem stated plainly, and what not to build
- Fixed-cost proposal
- 02
Design
Architecture, data models and screens, prototyped and pressure-tested with the people who will use them every day.
You get
- Data model and architecture
- Clickable prototype, tested with real users
- Build plan in phases
- 03
Build
Working software every sprint, integrated with the tools you already use and migrated without drama.
You get
- A working module early, then the rest in phases
- Integrations and data migration
- Demos every sprint
- 04
Run
Training, support and continuous improvement. We stay on after launch, because launch is the start.
You get
- Training for every role
- Support and fixes
- Improvements as the operation changes
Five disciplines, before a line of code.
- Business process analysis
- Understanding how an organisation actually operates, rather than how its management believes it operates.
- Root-cause analysis
- Investigating the underlying cause of a problem rather than reacting to its symptoms.
- Business systems analysis
- Identifying how people, processes, information and technology interact.
- Operational advisory
- Recommending changes to workflows, accountability and internal controls.
- Solution-agnostic consulting
- Investigating the problem before deciding whether software is even the appropriate solution.
Sometimes the right system is smaller than the one asked for.
Discovery sometimes shows the problem isn’t missing software. It might be an approval that sits with the wrong person, a handoff nobody owns, or a control that only exists on paper. When that happens we say so, and recommend the smaller fix: a change to the workflow, a single module, or one of our free tools.
The discovery call is free either way.